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- About Us

Building Business Value Through Secure, Strategic IT

At PCS International, we believe technology should move your business forward, not hold it back. For nearly 40 years, we’ve helped small and mid-sized organizations align their IT with their business goals, building secure, stable, and scalable systems that create measurable value.

We’ve always believed good IT means being a good steward of our clients’ budgets. Every recommendation we make is intentional and focused on protecting what you’ve built, avoiding waste, and helping you invest where it actually moves your business forward.

As a Managed Security Service Provider (MSSP), we embed protection, process, and accountability into everything we deliver, keeping you secure while helping you plan and grow confidently.

- Our Story

Founded in 1986, PCS started as a local IT support company in Chicago. Over the years, we’ve grown with our clients, expanding into Milwaukee, DFW, Washington DC, Virginia, and more. All while staying true to one principle. Your success drives ours.

Today, we serve clients nationwide in 20 states with a 33-person team that blends enterprise-level discipline with small-business responsiveness. Many of our clients have been with us for over a decade because we care as much about their goals, budgets, and uptime as they do.

- Our Philosophy

We measure success by how well your technology supports your business. That’s why we:

  • Start with business outcomes, not buzzwords or vendor tools.
  • Build security into every service as a baseline, not an add-on.
  • Create predictable, scalable plans that respect your budget and fuel growth.
  • Partner for the long term, not just the next contract.

 

When you work with PCS, you’re not just outsourcing IT. You’re gaining a strategic partner who owns the results with you.

- Our Core Values

Dedication

We don’t back down from tough problems. You can always count on us to follow through and make sure the job gets done right.

Experience

Our diverse team has seen it all, and we keep learning. Every challenge makes us sharper.

Reliable Support

We’re known for being responsive and human. You’ll always know who to call and what’s happening.

Business-First Thinking

Everything we do ties back to your business goals and your budget. That’s how IT creates real value.

- Meet the PCS Team

Behind every secure system is a group of people who care deeply about doing things right.

Our leadership team brings decades of combined experience across IT strategy, security, and operations.

We’re small enough to know you by name, yet large enough to deliver enterprise-level results.

Ron

Ron

President & CEO

Sara

Sara

Office Manager

Tony

Tony

Managed Security Service Manager

Rob

Rob

Director of Sales

Eric

Eric

Director of Corporate Development

Jan

Jan

Managed Services Project Manager

Karl

Karl

Director of Client Success

Jerry

Jerry

Cloud Architect

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See the Business Value in Secure IT

Your systems should deliver performance, predictability, and peace of mind. Let’s identify where secure, strategic IT can strengthen your operations and protect your bottom line.

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Copyright © 2025 PCS International

Ron

President & CEO

Ron has a BS in Computer Science, an MBA, and a Masters in Project Management. His technical certifications are too many to count over 30+ years, but they include MCSE, CSSA, CISSP, CISM, Network+, CWP, CNS, and many more. He’s definitely in his element here at PCS.

Ron enjoys keeping busy. Whether it is throwing axes, doing triathlons (100 and counting), cycling, swimming competitively, flying airplanes, helping the Boy Scouts build leaders of tomorrow, traveling the world, or eating weird foods. He’s a voracious learner with the personal credo of "Never Stop Learning." He enjoys looking into his crystal ball for clients to help them grow their businesses.

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Sara

Sara

Office Manager

Sara has a BS and MAS in accounting. She is the point of contact for accounts payable, accounts receivable, invoicing, purchasing, and other administrative details.

When she’s not at PCS, she’s helping her almost-grown children navigate the world of adulting or hiking in a forest preserve with her husband and temperamental dog. Her favorite place is the beach, where she likes to bury her phone in the sand and relax with the waves lapping at her feet.

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Jason

Senior Consultant

Jason has over 15 years of experience working as a consultant in managed service companies. Prior to PCS, he was an operations manager in New York where he was responsible for day-to-day activities of managed service companies. He was also responsible for all projects and acted as the lead tech. Since joining PCS, Jason has worked extensively with hardware and software products, including Cisco, SonicWall, and Windows Server.

Jason has been a musician most of his life. He was signed to a small label and has toured the United States. He also still plays hockey a few times a week, whenever he can.

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Philip

Philip

Senior Field Consultant

With over 25 years of experience in the IT industry, Philip Hellyer specializes in delivering innovative solutions that drive business success. A proven leader in technology strategy, system integration, and project management, Philip has a track record of helping PCS optimize their IT infrastructure and enhance operational efficiency. Passionate about leveraging technology to meet client needs, he provides expert guidance and support in today’s rapidly evolving digital landscape.

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Jerry

Jerry

Cloud Architect

Jerry has over 25+ years IT support experience. He performs scans of infrastructure and patching vulnerabilities. He encrypts sites, maintains system monitoring, and updates websites with content as needed.

Jerry started out as a baby and has been slowly cultivating mass and knowledge over the past 50+ years. He plays a number of instruments and he’s even a talented singer. He’s been mostly focused on playing slide guitar in a few local bands in Chicago.

Jerry has been involved in theatre both on stage and directing and as a member of Last Minute Improv. He enjoys films, music, poker and vitamins A, C and D, as well as spending time with his wife and daughter in Ohio. When questioned as to the
authenticity of these claims, Jerry declined to comment.

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Jay

Jay

Technical Dispatch

Jay has almost 10 years of experience working as a Technical Support and Customer Service, he has a B.S in Civil Engineering but chose to pursue working in IT and learning more about being a System Administrator.

On his free time, Jay enjoys playing video games, playing the guitar, traveling to beaches, and hiking mountains. He is always on the look out for learning new things especially regarding his future in IT.

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Nick

Nick

Field Technician

Nick graduated with an associate in arts and started working in the medical field. Eventually, he earned his CompTIA A+ certification and began working as a technician to combine both his passions, helping people and working with computers. He is always striving to learn more from others and gain experience and is currently on his way to earn his Network+ certification.

When offline, you can find him at the gym lugging weights, watching or laughing at 80's B-movies, touring distilleries to soak up some history.

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Jessica

Jessica

Accounting Supervisor

Jessica has a BS in accounting and BS in business management. She loves to learn about pretty much anything and everything and looks forward to growing more in the field of accounting. She has worked in accounting since 2008 in a variety of industries and has worn many hats in all of her positions including processing payroll and accounts receivable. Her favorite "hat", though, is her catchers helmet :). Jessica played softball for 15 years even through all four years of college. She still loves softball but her knees are mad at her from all those years of being a catcher. Though she doesn't play very much anymore, she loves to watch softball on TV and give the players and coaches some loud, unsolicited pointers. She also helps coach a high school team so they may actually listen to the pointers, but they are teenagers so maybe not.

When she is not working at PCS or coaching, she spends time with her wife (Kathy), cat (Levi), and dog (Skye)! She and her wife like to play board games, cook, and paint. Even though she and her wife pay the rent, everyone knows the cat and dog rule the roost. With all of this going on in her life she still finds time to enthusiastically organize around the house.

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Ed

Jessica

Senior Consultant

IT professional with 30 years of technical, project and management experience. Ed started his IT career with Boston University where he supported/deployed/Instructed authorized training for Microsoft, Oracle, Novell, Unix “SCO”, Cisco, IBM Lotus Notes and many of the Developer applications for IT professional certification in 75 classrooms. He also has 15 years’ experience delivering full IT services for manufacturing for OEM manufactures of carrier class network equipment for by Jabil, Sanmina, Altron supporting test engineering, circuit board manufacturing, data collection/QA for full chases manufacturing of HP, Cisco, Nortel, Lucent networking equipment. Additional IT experience includes support for Sale and marketing company providing IT professional support as a Verizon employee for eight years. Ed’s experience now includes providing MSP IT support services for more than three years.

He enjoys spending his off time with my family and friends sightseeing in South Florida and saltwater fishing.

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Eric

Eric

Director of Corporate Development

Eric leads our strategic acquisition efforts. He brings more than 30 years of experience in the technology industry, starting his career with Microsoft. Later, Eric was the founder and CEO of Utopia Systems, a pioneering cloud-hosting service provider. Utopia was acquired by CloudScale365 and after which, Eric served as their Chief Technology Officer. Most recently, Eric was the Chief Technology Officer at a Foundation where he was able to blend his two passions of technology and philanthropy. He has a deep understanding of cloud architecture, networks, and software development, all with a focus on the strategic use of innovative technology to create impact and generate growth for organizations. He is a leader that strives to inspire others to succeed.

Eric enjoys cooking many different types of cuisine, golfing, scuba diving, playing African drums, learning about indigenous cultures, sustainable living and protecting the environment. When he shops at Home Depot, customers think he works there and they always asks him questions. He is also very often mistaken for Mr. Incredible.

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Rob

Rob

Director of Sales

Rob has been in the IT field for 29 years in a number of industries. He started his career in the financial industry and later moved into a consulting role within the education sector. During this time, Rob formed a consulting company with a focus on SMB clients.

Rob enjoys spending time with his family whenever possible. He also enjoys the sport of triathlons, working through puzzles, and learning about real estate.

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Terry

CFO

Terry has a BS in Business, majoring in Accounting and is a CPA.  After many years honing his financial skills as a practicing CPA and then CFO, he co-founded his own finance company in the heart of the Chicago Loop.  A decade or two later, the train commute finally wore him out, so he sold the business and started a new career in strategic advisory working with smaller organizations towards improving profitability and value creation.  In the process, he shortened his daily 75-mile round-trip commute to a few feet to his home office at the other end of the house.  Lots of finance and operating experience in the technology industry, especially with managed services providers.

He has lived for many years in the northwest suburbs of Chicago and has been active with local community and non-profit organizations.  Terry is a boat and golf nut, enjoying being on the water anytime the temperature is above 80 and on the golf course when below 80.  In between, he puts in many miles walking the neighborhood with his 90 lb. best buddy, Murphy.

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Robyne

Robyne

Human Resources

Robyne has a BS in Business and Human Resources and has worked in Human Resources for over 15 years in a variety of roles including recruiter, career coach, employee relations manager and assistant director. She is the point of contact for recruiting, payroll, benefits and all other things HR.

In her free time, she cooks and travels with her husband William, takes hikes in the woods with her dog Izzy, volunteers, and goes camping.

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Tony

Tony

Managed Security Service Manager

Tony is a knowledgeable IT consultant with more than twenty years of industry expertise. He began his IT career as a soldier in the U.S. Army, where he served for six years, supporting numerous missions by providing voice and internet services to military and civilian workers. Following his enlistment, he spent 2 years as a contractor supporting the Department of Energy before discovering his passion for working within managed services. Tony has held a variety of positions over his time working in the MSP industry, beginning as a help desk technician, and progressing to project consultant before serving in his current role as a technical manager.

Outside of work Tony enjoys time with family, traveling, dining out, riding his Peloton, and watching his son compete in soccer matches. Tony has recently started experimenting with sports photography and using his drone for aerial photography and videography.

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Jake

Field Technician

Jake is a student at IVCC working on completing his internship here at PCS International. He has many years of customer service in upscale restaurants and loves a fast past work environment and wants to apply those skills to the field of IT.

In his free time Jake enjoys working on cars and going to car shows or racing events. On his days off you'll find him playing disc golf, video games and cooking.

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Joseph Velazquez

Network Administrator

Joe has been in the IT field for over 20 years servicing several different industries. His passion for IT started when a friend dropped off an old NT 4 server at his house and told him to fix it. Joe has been in the MSP market for 11 plus years and is constantly working hard to deliver the best service possible.

On his free time, he loves to spend time with his family. Joe has a passion for Graphic Arts, all genres of music and riding his motorcycle. He is currently looking into advancing his IT career and becoming and Cyber Security Specialist.

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Eric

Eric

Systems Technician

Eric Heitkemper is a dedicated professional with a strong background in technology and a passion for delivering exceptional solutions to clients.

With an associate degree in network specialist from WCTC, a bachelor’s and master’s degree from the University of Wisconsin, Milwaukee, Eric brings a comprehensive understanding of business and technology integration. To further enhance his expertise, Eric has obtained industry certifications. He has earned an A+ certification, and EMS Cloud certifications.

In his spare time, Eric enjoys playing music on bassoon with a variety of groups including but not limited to most recently the Lake County Symphony Orchestra, Eastwinds Chamber Ensemble, and the Milwaukee Area Messiah Community Chorus and Orchestra.

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Michael

Network Administrator

Michael has over 18 years of IT experience working with MSP's all over the country. The IT field was his passion long before it was his profession.  With a strong foundational knowledge he provides exceptional support to those in need.

Michael enjoys testing out new technologies in his home lab or relaxing with a good book in his off time. When time permits a primitive camping trip is always welcomed.

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Peter

Peter

Systems Technician

Peter has over 10 years of experience working in IT and Telecommunications. After spending 6 years in the Marine Corps, Peter started working for AT&T work with both home and small businesses. He then transitioned to the MSP field, which allowed him to follow his passions more fully, working on servers and computers.

Beyond his professional pursuits, Peter is a voracious reader with a keen interest in philosophy and theology.  In his personal homelab, Peter maintains a private fleet of servers, to stay up to date with the latest software trends and innovations. 

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Martin

Martin

Senior Account Executive

After proudly serving for six years in the US Navy, Martin pursued a passion for technology and earned a Bachelor of Science in Network Management from the Milwaukee School of Engineering. Over the past 33 years, he has immersed himself in the dynamic landscapes of enterprise and SMB environments. His journey began as a dedicated network administrator, and over the years, he transitioned to influential roles within various consulting firms, thriving as a seasoned network engineer. In 2003, Martin took the entrepreneurial leap and founded ISPros Inc., a successful consulting firm specializing in the SMB space.

Beyond the world of networks and servers, Martin finds joy and excitement in the realm of motorsports. He has a deep passion for building and racing vehicles, whether they have two or four wheels. Martin's dedication and skill in the racing scene have earned him an impressive track record, boasting five championships across four different classes with the Sports Car Club of America (SCCA).

He actively engages with the community,  sharing his wealth of experience by mentoring aspiring professionals, contributing to the growth of the tech industry, and supporting local initiatives.

Philosophy: With a steadfast commitment to excellence and a passion for both technology and racing, Martin embodies the spirit of continuous growth and achievement. His journey from military service to entrepreneurship and motorsports showcases a life dedicated to pushing boundaries and embracing new challenges.

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Mike

Mike

Director of Channel Sales

With a track record of consistently exceeding quota and being recognized by customers and Senior Leaders, Mike is a Sales and Business Development Executive with 25+ years of experience selling into both SMB and Fortune 500 organizations nationally. Mike has a unique combination of hunter, farmer, and leader skills with a love for healthy competition. With his IBM heritage, Mike takes great pride being professional and taking a moral, legal, and ethical business approach.

When he is not working, he enjoys spending time with his two teenage daughters, drawing, and competing on simulated racing.

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Lisa

Accountant

Lisa has been working within the accounting realm for over 30 years. She earned an associates degree in accounting from Blackhawk Technical College and has since taken on a multitude of various roles in accounting and human resources. She is very enthusiastic about learning as there is always more to learn. “It just never gets boring, and I love what I do.”

When she is not working at PCS, she likes to spend time with her wife doing DYI projects around the house and taking care of their cats, chickens, dog, and an albino leopard gecko they inherited from their grandson. She also loves spending time with her daughter, son in-law, and grandson who live in Arizona.

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Mike

Mike

Field Technician

Mike has a BS in Electrical Engineering and over 20 years of experience in IT.  He started out as a network technician, then took on roles as an engineer and project manager before moving into management.  Industries he has supported include energy, banking and education.  His passion is using technology to help businesses solve problems and innovate and he is excited to again be doing hands-on tech work.  He is a Cisco Certified Network Associate and is pursuing his Network+ certification.

When not working, Mike runs marathons and races his sailboat with his wife.

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Tony

Tony

Account Executive

Tony has a B.S. in Criminal Justice from Loyola University Chicago. His IT selling career started in the year 2000 and hasn’t looked back since. His clientele base consists of working in the healthcare, manufacturing, legal, and non-profit verticals. Data center sales and end user computing are his passions.

In his spare time, he’s an avid chess enthusiast, loves to watch movies, and attempting to make gourmet meals at home. Engaged to his girlfriend Lauri, both have a love for Hawaii. Their goal is to have a destination wedding in paradise.
Born and raised on the Northside of Chicago, Chicago is home and loves his Bears, Bulls, and Hawks.

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Jan

Jan

Managed Services Project Manager

Jan has worked in Operations, Accounting, Human Resources, Project Management and Service Delivery in the MSP industry for the past 13 years. She has extensive knowledge and experience managing teams in these various sectors while keeping customer satisfaction a top priority. She started her career in New York City and has run her own business.

Outside of the MSP world, she works in Real Estate and has helped family and friends achieve their home ownership dreams. She comes from a line of amazing cooks and has worked in her family's restaurant kitchen in her spare time dishing up authentic Caribbean foods.

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Karl

Karl

Director of Client Success

Karl spent over a decade as a General Manager in the restaurant industry, where he honed his skills in customer service, team leadership, and operational excellence. With a deep appreciation for technology's ability to improve processes and experiences, he transitioned into IT, bringing that customer-focused mindset to the tech world. Over the past 15 years, Karl has thrived in the Managed Service Provider (MSP) space, specializing in IT support and solutions. His unique blend of hospitality-driven service, technical expertise, and ability to relate IT concepts has enabled him to build strong client relationships, solve complex IT challenges, and deliver exceptional value to businesses of all sizes. He brings his passion for combining technology with outstanding customer care to create seamless, impactful solutions.

Karl enjoys spending time with his family and friends when possible. Traveling and discovering unfamiliar places are always top of mind. A trip to catch a couple of premier league football matches in the UK and visiting Alaska are being planned.

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Josh

Josh

Systems Engineer

Josh began his career in restaurant management, where he developed strong time management, leadership, and customer service skills. He later transitioned into office roles, focusing on data entry and discovering his passion for IT. This interest led him to pursue roles where he could learn and excel in various systems, building a solid foundation in IT support and system administration.

Josh proactively supports multiple clients and continually expands his expertise across diverse IT platforms and solutions.

Outside of work, Josh is a music enthusiast who enjoys attending concerts. He spends his free time experimenting with automation and electronics in his home lab and connects with friends through online gaming, maintaining strong bonds across distances.

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Josh

Josh

Service Coordinator

Josh has over 20 years of IT experience with nine of them being with a MSP. He has his degree in computer information systems and has worked as a service desk engineer, operations manager, project manager and service delivery manager.

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Nickolas

Security Intern

Nickolas is a student at the University Of Southern Maine, working to finish up his bachelor's degree in cybersecurity. As an intern, he utilizes technical skills that he learned through many years of building computers and practicing cybersecurity homelabs. He is extremely adaptable and excels at figuring out workarounds to difficult problems.

Out of the office, you can find him taking his beagle Milla out on walks, listening to podcasts, fishing, and hiking. He also enjoys staying up to date on current events, whether it be recent cyberattacks or the newest Twitter trend.

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Melissa

Melissa

Sales & Purchasing Assistant

With over seven years of experience in office management and billing, Melissa brings a strong background in organization, communication, and behind-the-scenes support to her role as Sales & Purchasing Assistant. She enjoys managing inventory, tracking purchases, and helping the team stay efficient and on-task. She considers organization her superpower and thrives in the fast-paced variety her role offers.

Melissa is married, and together she and her husband have a blended family of seven children—three girls and three boys at home, ranging in age from 7 to 21, plus their oldest son, a U.S. Marine stationed in Hawaii with his wife. Another son plays football, which makes fall all about stadium lights and cheering from the sidelines. In between school, sports, and everyday life, the whole family enjoys gaming together—it’s one of their favorite ways to bond, laugh, and (sometimes) get a little (too) competitive.

When she’s not managing the household or coordinating epic family game nights, Melissa volunteers with American Heritage Girls, where she teaches outdoor skills to teenage girls and helps them grow in confidence and leadership—because nothing says “leadership” like starting a campfire without Wi-Fi.

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Scott

Scott

Senior Consultant

Scott Pruiett, from Dallas, Texas, is a proud US Army Veteran who has devoted over two decades to the Information Technology sector. With more than 20 years of experience, Scott has spent the last 15 years excelling in Managed Services as an Engineer and Solutions Architect. His extensive certifications, including Cisco, Microsoft, and Linux, underscore his expertise and commitment to staying at the forefront of technological advancements.

Beyond his professional achievements, Scott is a devoted father to two daughters who are both pursuing their education at Texas Tech University. His passion for golf is evident in his impressive single-digit handicap, reflecting his dedication and skill in the sport. Additionally, Scott expresses his creativity through music, playing guitar in his garage band, where he enjoys the camaraderie and joy of making music with friends.

Scott is enthusiastic about the opportunities ahead and is eager to contribute to the team's success. He looks forward to collaborating with his colleagues and achieving great things together. His positive attitude, diverse interests, and extensive experience make him a well-rounded and engaging individual, ready to make a meaningful impact.

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